Frequently Asked Questions
Shal Shake Voice Packs
What is Shal Shake Voice Packs and how can I win extra data bonus from it?
Will I win the same bonus from 3 packs ?
What is the validity of Free Data Bonus?
Will unused bonus be expired after 5 days validity?
Will Shal Shake Voice Packs data bonus combine with Data Shal Shake data bonus ?
Which Version should I download/update to see Shal Shake Voice Packs
Referral Program
What is Referral Program feature?

Referral Program is about offering benefits to app promoting Telenor users.

How can we get referral bonus?

When party A introduces to install app to MyTelenor app first time users (party B), party B will see the referral pop up box in the screen after connect ID login before home page landing. Party B can input the MSISDN of party A in pop up box then go to home page. Then party A will get referral bonus.

How can referred person know the bonus?

SMS will be received for getting the bonus.

Who are eligible for Referral Bonus?

Only valid Telenor numbers are eligible for Referral bonus.

What benefits can referred person get?

Referral person can get based on type of SIM hold.
- If Commercial SIMs, he or she will get the partners' discount coupon. (Coupon of 600 Ks off with min spending of 5000 Ks on SHOP mobile app)
- If partner SIMs (like POS), he or she will get the Eload balance instantly. (100 Kyats Bonus)
- If CSE/ISE SIMs, he or she will get the monthly benefits based on sales scheme.

What benefits can Referee (new users) get?

Referee will get usual 50 MB free for app download.

What is validity period for coupon discount?

Within 2 weeks after receiving the coupon.

Is there any limitation for numbers of referral?

There is no limitation on numbers of referral.

APP
What is MyTelenor App?

MyTelenor App is a useful (utility) mobile application for Telenor Myanmar subscribers for easy access with rich experience to the Telenor services, offers and many more information and features.

How Can I download MyTelenor App?
What’s new in MyTelenor?
How do I Top Up from MyTelenor app?
How can I do Balance Transfer from MyTelenor app?
How do I buy Packs and view Telenor’s latest offers?
How can I change the voice and data Plans?
How many languages are supported in the App?
Is the app free to use?
Can I use MyTelenor app with zero balance?
What is Shal Shake Version 2 and how can I win extra data bonus from it?
Will I win the same bonus from 3 packs ?
What is the validity of Free Data Bonus?
Will the unused bonus be expired after 7 days validity?
Which Version should I download/update to see Shal Shake Version 2?
Payment
My payment has failed. Why?
Payment was successful and the amount has been deducted from my card. But I haven’t received the top-up amount.
“Save the card for next time payment” option. What is this?
My Account
Live Chat
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