Press Release

Telenor to provide multiple SIM registration channels

09 September, 2016 - Yangon

  • Self-registration, online channels will simplify registration process

9th September, 2016, Yangon – Telenor Myanmar Limited (“Telenor”) continues to encourage customers to register their SIM cards, adding that new self-registration channels will be introduced over next weeks.

SIM registration is a requirement mandated by law, and the Ministry of Transport and Communications recently announced that all mobile SIM cards are to be registered by 31st March 2017.

At present, Telenor customers may check their SIM registration status or register their SIMs by visiting any of Telenor’s close to 90 branded shops in major cities and towns throughout the country, or by calling Telenor’s Call Center. Starting Monday customers can also check their registration status via SMS by sending ‘REG’ to “500”. Telenor branded shop locations may be found on The company adds that over the next few months, this registration process will be also expanded to more points-of-sale around the country.

To register, subscribers are required to provide a copy of their national registration card (passport for foreigners) or other applicable identity cards, and to fill up a simple customer acquisition form. The process may be completed within minutes, at no charge.

“SIM registration will help in raising industry standards close to that of neighbouring countries and most mature markets around the world. Registered SIMs will realise the possibility of valuable services like mobile money, and particularly will protect our customers in event of SIM loss or other service-related issues,” said Lars Erik Tellmann, Chief Executive Officer of Telenor. “We are working closely with our trade partners in making this initiative as simple and as hassle-free for customers, and will introduce more self-registration and online channels to further simplify the process.”

Customers will receive ongoing information on SIM registration in the coming months, through public announcements, social media, and via SMS where related.

For media enquiries, please contact:

Alex Nyi Nyi Aung
Corporate Communications,

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