You can use identification cards such as National Registration Identity Card (NRIC) driving license, passport, student card (from Government recognized education institution) or a recommendation certificate from your ward/village Head.
The cost will depend on the type of number. Our special number SIMs will be sold only at Telenor-owned shops and the price will be fixed depending on number category. To find your nearest Telenor shop, click here.
A very small number of customers use an excessive amount of the network bandwidth, to the extent that tends to affect the experience of others. Fair Usage Policy is to help provide the optimum internet experience to all customers.
You can buy from any point-of-sale that has Telenor branding, or one of Telenor's own outlets. At the shop you will need to fill in a form using a valid identification in order to register the SIM. In case you do not have an NRC or any proof of identity you will need to get a letter from an authorized representative of your township. The format is available at Telenor shops.
Currently you can buy our SIM cards from any point-of-sale that has Telenor branding, or one of Telenor’s own outlets. Online sales on our website will be available soon
You can use identification cards such as National Registration Identity Card (NRIC) driving license, passport, student card (from Government recognized education institution).
At launch, you can either top up by using a scratch-card voucher or E-load. Both of these options are available at any point-of-sale that has Telenor branding or any of Telenor’s own outlets. Our online top up service will be available in the future.
You can dial 09790097900 from any local number to contact to the Telenor Call Center. You can also reach out to the nearest Telenor point-of-sale to get help or email care@telenor.com.mm if you are connected to the Internet.
Dial *124# for the main account balance. Dial *124*1# for extended account balance i.e. any free balance you may have received from Telenor or may be eligible for.
As a new customer, Telenor will send the Internet settings with the APN to your handset automatically, if possible. If you cannot change the settings or have not received the Internet settings to your mobile, please contact our Customer Care by dialing 979 from your Telenor SIM or call +959790097900 from any other phone. To change the settings manually, go to your mobile phone Settings menu and choose “mobile network” or “data” settings. Under this menu, you should find the Internet profile where the APN has to be set to ‘internet’. You can leave the Username and Password areas blank.
USSD is a command dialed from your handset to retrieve information or request settings from Telenor. For example, you use USSD to check your balance, to order packs for services such as mobile Internet or SMS, or to retrieve information about your price plans and services. The command starts with * and ends with push of the green button (call), such as *124# is the USSD for balance check. You can dial *979# for more information.
Please dial 979 from your Telenor mobile number or 09790097900 from any non-Telenor number to speak to an agent. You can also email care@telenor.com.mm if you are connected to the Internet or get help by reaching out to the nearest Telenor point-of-sale.
Please call our Customer Care Team at 979 from another Telenor SIM or dial 09790097900 from any other phone in order to activate call barring on your SIM. This is for protection of your SIM balance and to prevent misuse. You may be liable for all charges until you have reported it lost or stolen to Telenor. Once you have barred the SIM, please visit the nearest Telenor-owned store to get a SIM replacement. Click here for a list of our stores.
Yes, you can get a replacement SIM with the same number as long as you can prove that you are the registered owner. To get a replacement SIM you must visit the closest Telenor-owned store. Click here for a list of our stores .
The cost will depend on the type of number. Our special number SIMs will be sold only at Telenor-owned shops and the price will be fixed depending on number category. To find your nearest Telenor shop, click here .
Dial *124# for main account balance. Dial *124*1# for extended account balance i.e. any free balance you may have received from Telenor or may be eligible for.
Dial the Telenor Call Centre at 979 from your Telenor mobile phone or 09790097900 from any other phone. If you have problems connecting with the Telenor Call Centre on 979 from your handset, please reach out to the nearest Telenor point-of-sale to get help. You can also email care@telenor.com.mm if you are connected to the Internet.
If you have used the included benefits in your pack, you go back to normal default tariff ‘pay as you use’ rate and will be charged as per your price plan.
The cost for dialing internationally depends on which country you are calling. You can find more information about each country’s price under International Services here.
Yes, international roaming is available with your Telenor SIM. Some destinations may not be available at launch. Please speak to the Telenor Call Centre by dialling 979 from your handset before you travel.
If you are using a smartphone with apps installed, some of the apps might be using the Internet connection to update weather information, Facebook news, automatic email download etc. This internet usage will be charged based on your Internet price plan. If you want to avoid any Internet sessions running in the background, you can adjust the setting for each App manually, or disable mobile Internet on your smartphone, which can be done from Settings menu. You can also disable mobile Internet by sending an SMS .If we want to say sending SMS to 500 is free of charge, it should be " it is free of charge for sending SMS to 500 to enable or disable the internet connection." to 500 with ‘internet off’. If you wish to re-enable mobile Internet, send an SMS to 500 with ‘internet on’. You might have to restart your handset for the changes to take effect.
Yes, you can get a replacement SIM with the same number as long as you can prove that you are the registered owner. To get a replacement SIM you must visit the closest Telenor-owned store. Click here for a list of our stores.
There are several reasons why occasionally you will get 2G signal in a 3G ready area. With wireless communications the surroundings can often impact the signal strength. For example, 2G can sometimes be strongest and better suited to provide the most optimal call quality inside buildings, and the network will then switch the signal between 2G and 3G. This is in order to give you the better customer experience. If you have manually set your smartphone to use 2G technology only, the handset will then only search for 2G signal. We recommend that our customers enable both 2G and 3G on their handsets if possible so we can provide the best customer experience.
LTE stands for ‘long term evolution’ – it is a radio access technology to deliver very high speeds. With 4G LTE, you will enjoy higher internet speeds while playing online games, making video calls, etc.
GPRS is a service on the 2G network that provides basic data speeds.
EDGE is a 2.5G technology, an enhancement of the 2G technology which provides higher data transfer rates compared to GPRS (the default on 2G).
3G technology provides faster and higher data transfer rates as compared to the 2G network (EDGE & GPRS).
4G technology rides on LTE platform and is the latest in the world of mobile data transfer. It is the next generation of mobile communication and the most advanced technology available. 4G provides faster speeds than 3G making it suitable for all type of high speed applications and services.
USIM is an integrated circuit that securely stores the international mobile subscriber identity (IMSI) and the related key used to identify and authenticate subscribers on mobile telephony devices. With USIM, you will be able to experience 4G networks.
Charges will be made according to your data consumption on your respective price plan. As 4G speeds are faster, the more data you consume, the more you will be charged.
You will automatically be latched onto Telenor 4G network in areas where there is coverage. You will require a 4G-enabled handset which supports 2100 MHz frequency band and a Telenor USIM. To check if your handset and SIM card are compatible with 4G, you can dial *444# or send an SMS “Check4G” to 500. You will receive an SMS with information on whether your handset is compatible with 4G.
Yes, you will be able to make and receive voice calls and send or receive SMS on 4G. When you make or receive calls, the network will fall back automatically from 4G to 3G or 2G. When the voice call is finished, you will automatically latch onto 4G network.
You will require a 4G-enabled handset which supports 2100 MHz frequency band and a Telenor USIM. To check if your handset and SIM card are compatible with 4G, you can dial *444# or send an SMS “Check4G” to 500. You will receive an SMS with information on whether your handset is compatible with 4G.
You will need a USIM (4G SIM) to use Telenor 4G. To check whether your SIM is compatible with 4G, please dial *444# or send an SMS "Check4G" to 500. If you have a normal SIM, you can replace it with a USIM at the nearest Telenor store.
Telenor's 4G services are already made available in 15 cities - Pyay, Bago and Taunggu in Bago Region; Myeik and Dawei in Taninthayi Region; Taungdwingyi, AungLan and Pakokku in Magway Region; Monywa in Sagaing Region; Sittwe in Rakhine State; and Det Khi Na Thi Ri, Lewe, Oke Ta Ra Thi Ri, Poke Ba Thi Ri and Pyinmana in Nay Pyi Taw Union Territory.
To ensure the best network experience for all Telenor customers, Telenor 4G services, we are testing 4G in all areas and will be rolled out to those areas when they are ready.
No, in order to enjoy Telenor 4G internet services you must use a 4G-enabled handset. You will require a 4G-enabled handset which supports 2100 MHz frequency band.
All Telenor SIM cards are ready to use for mobile Internet so you do not have to do anything except ensure you have sufficient balance in your account. You can also call 979 from your handset, press 3 and press 1, you will receive Internet settings. If your handset cannot receive automatic Internet settings, please set the APN manually to ‘Internet’. You can set the APN under Settings/mobile Internet or network. If you have any further queries, please contact our Call Centre by dialling 979 from your Telenor SIM.
Telenor will send the Internet settings with the APN to your handset automatically to all new customers. You can find the APN settings by going into your Settings menu, choose “mobile network” or “data settings”. Under this menu, you should find the mobile Internet profile where the APN has to be set to “Internet”. You can leave the Username and Password blank.
With Smart Internet, you will typically experience speeds more than 2 mbps, depending on factors such as proximity to the base station, type of handset and the number of users on the network.
If you want to experience internet at a higher speed with SMART internet, 1 MB will cost 8 MMK. To get a better understanding of how many MB you need for your requirements, click here.
A normal picture on Facebook is 200-300 kb to download and view. If you have mainly text emails it is on average around 20-30 kb. If you watch a YouTube video this will consume more KB/MB, such around 3-4 MB to watch a 3 minute song.
If you have used the included benefits in your pack, you fall back to normal ‘pay as you use’ and will be charged as per your price plan. You can buy the same or a different mobile Internet pack.
Yes, we will provide 3G. We will offer both 3G and 2G in order to give affordable voice, mobile Internet and SMS services and cater for different mass market needs and budgets.
2G and 3G both provide the same basic mobile services: voice calls, SMS and Internet use, as well as use of Apps. The difference between them is the mobile Internet download speed. Our customers who use 2G will have a very good mobile experience for basic services such as voice calls, SMS and mobile Internet. 2G has been around for longer and the handsets supporting 2G, such as basic feature phones, are more widespread, affordable and accessible to the mass market. A 2G user can enjoy most Internet services, including web browsing, Facebook, emails etc. 3G is a newer technology that supports faster mobile Internet speed and is better for downloading and watching larger volumes of videos.
If you are using one of our mobile Internet packs, you can check the balance by dialing *124*1#. If you are not using a mobile Internet pack, but pay as you use then you can check your main account balance by dialing *124#. Telenor will also send notifications to let you know how much you are using.
If you are using a smartphone with apps installed, some of the apps might be using the Internet connection to update weather information, Facebook news, automatic email download etc. This traffic will be charges based on your Internet price plan. If you want to avoid any Internet sessions running in the background, you can adjust the setting for each App manually, or disable mobile Internet on your smartphone, which can be done from Settings menu. You can also disable mobile Internet by sending an SMS free of charge to 500 with ‘internet off’. If you wish to re-enable mobile Internet, send an SMS to 500 with ‘internet on’. You might have to restart your handset for the changes to take effect.
Telenor plans to cater for all type of mobile Internet needs and will have offers for high end mobile Internet users. At launch we will not have any unlimited mobile Internet packs.
Yes, you can use mobile Internet (roaming) in most countries in the world. There are specific roaming rates for mobile Internet. Please click here to get the rates.
All Telenor SIM cards are pre-activated for mobile Internet so you do not have to do anything except ensure you have sufficient balance in your account. If the handset is not set up to use mobile Internet, send an SMS with ‘all’ to 8080 and you will receive the mobile Internet settings. If your handset cannot receive automatic Internet settings, please set the APN manually to ‘internet’. You can set the APN under Settings, then go to the menu called "mobile network" or "mobile data" or "cellular data network". If this does not work, Please dial 979 to contact our Call Center from a telenor number or dial 09790097900 from a non-Telenor number.
Please dial 979 from your handset or 09790097900 from any non-Telenor number to speak to an agent. You can also email care@telenor.com.mm if you are connected to the Internet or get help by reaching out to the nearest Telenor point-of-sale. If you are not yet a Telenor customer or calling from abroad, you can contact our Customer Care dialling +95(0)9790097900.
There will be selection of add-on services available for Telenor customers at launch in addition to the basic talk, SMS and mobile Internet services. This includes for example voicemail services, missed call alert, music from My Tune, call forwarding, balance transfer, FREE access to Wikipedia, news updates, horoscopes, lottery results, football updates etc.
My Tune is a subscription-based music service. My Tune lets the person who calls you listen to a song of your choice before the call is connected. My Tune has a weekly subscription as well as a fee per song download.
The subscription fee for My Tune is 315 Kyats which will be charged per week. The Telenor tune is free and set as default tune. Songs can be purchased at 315 Kyats per song and are valid for 365 days.
Yes, Telenor customers will be able to transfer the main account balance to other Telenor customers. There will be a limitation for how much balance can be transferred and the sender will pay a fee of 5% of transfer amount + (5% of service fee). The minimum amount that can be transferred is 500 Kyats. The receiver will not be charged for receiving the balance.
Yes, you can download Apps from Google Play store or other app stores using your mobile Internet. You can also go to specific App websites and download the application directly. You will be charged according to your Internet plan.
No, if you are in Myanmar and receive a call from abroad there is no charge. If you are abroad and receive a call there will be a charge. You can find more details about international call rates here.
Yes you can use mobile Internet (roaming) in most countries in the world. There are specific roaming rates for mobile Internet. Please Click here to get the rates.
Please call our Customer Care Team by dialling +959790097900 in order to activate call barring on your SIM. This is to protect your SIM balance and prevent misuse. You may be liable for all charges until you have reported it lost or stolen to Telenor.
Yes, if you are a customer with an international operator who has a roaming agreement with Telenor Myanmar. Please contact your home operator for more details before travelling.
All applicants will receive a confirmation that the application has been received. The confirmation explains that due to a high level of interest, only shortlisted candidates will be contacted to move to the next step. If you are a shortlisted candidate for a position you will receive status updates and receive an invitation to a personal interview and test. If you are not a successful candidate, your application will be kept on our database in case your qualifications match another position in the future.
Prospective distribution and retail partners can apply by downloading the application form and return the completed form to partner.myanmar@telenor.com.mm The information provided will enable us to contact you should your profile and interest match our current requirements.
Application for Distributor (English version)
Application for Distributor (Myanmar version)
Application for Enterprise Direct Sales Agency (English version)
Application for Enterprise Direct Sales Agency (Myanmar version)
- Friends & Family Service (12 MMK per min. up to 5 Telenor Numbers)
- Monthly Internet Bonus (up to 2GB)
- Free My Tune Subscription
- View monthly usage details on My Telenor Self-Care app
Postpaid users can get their monthly bill every day 4 of the month by following the methods below:
- My Telenor Self-Care app (Android & iOS)
- SMS
- E-bill through Email
- Telenor Web Portal
- My Telenor Self-Care app
- *124# - Available Credit Limit
- *124*1# - Monthly Plan Benefit, Monthly Internet Bonus and Additional voice & data packs
- Telenor Web Portal
Postpaid Customers need to settle their monthly bills before Day 15 of next month. And late fees 2500 MMK will be added on their monthly bills if they won’t pay their bills on time.
Their postpaid SIM won’t be able to make any chargeable services (outgoing calls, data, etc.) starts from day 21 of next month if they won’t pay their bills till day 20.
