telenor_myanmar_volte
telenor_myanmar_volte

VoLTE

Voice over Long-term Evolution(VoLTE) means making voice calls over a 4G/LTE network, rather than 2G or 3G connections which are usually used.

Benefits of VoLTE

Always connected at Telenor 4G+ network

It means that customer will not fallback to 3G/2G network while making/receiving calls. Normal 4G customers who are not using VoLTE, will fall back to 3G/2G network while making/receiving calls.

Faster call set up times & longer battery life

VoLTE network offers less call setup time to make a call. Call setup time improves from 5-8 seconds to 1-4 seconds depending on the type of calls (i.e.; VoLTE to VoTE, VoLTE to Non-VoLTE or VoLTE to landlines).

Crystal clear HD voice calls

Crystal-clear HD-quality voice calls by using VoLTE service

How can I enjoy VoLTE service?

Step 1

How to check whether my Handset is VoLTE compatible or not.

(Minimum handset firmware requirement to enjoy VoLTE services)


Check VoLTE compatibility
Step 2

How to subscribe VoLTE services with free of charge?


Subscribe now
Step 3

How to tune Handset setting to enable/disable VoLTE service?


Learn More

Step 1: How to check whether my Handset is VoLTE compatible or not.

Please check the list below for the VoLTE compatible Handsets Brands and its model.

IPHONE

iPhone 11 series

iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max

iPhone X series

iPhone Xs
iPhone Xs Max
iPhone XR
iPhone X

iPhone 8 series

iPhone 8
iPhone 8 Plus

iPhone 7 series

iPhone 7
iPhone 7 Plus

iPhone 6 series

iPhone 6s
iPhone 6s Plus

iPhone SE series

iPhone SE

SAMSUNG

A series

A21s
Galaxy A8
A6+
A7 2018
A9 2018
A30
A50
A10
A20
A70
A260G (A2 Core)
A8 Star
A80
A10s
A20s
A30s
A50s
A51
A71
A11
A01

S series

S8
S8 Plus
S9+
S9
S10e
S10
S10+
S20 Plus
S20 Ultra
S20

Note series

Note8
Note 9
Note 10
Note 10+
Note 10 Lite

J series

J8 2018
J2 Core
J4+
J6+

Z Flip

HUAWEI

P series

P10 PLUS
P10
P20
P20pro
P 30 Pro
P 30 Lite
P 30c

Mate series

Mate 9
Mate 10 Pro
Mate 20
Mate 20 Pro
Mate 30 Pro


Y series

Y8p
Y9 2019
Y9 Prime 2019
Y Max
Y7p
Y6P

Nova series

nova 3
nova 3i
nova 3e
nova 5T
nova2i
nova 7i

VIVO

V series

V9
V 15 Pro
V 17 Pro
V19

Y series

Y 17
Y 15
Y90
Y12
Y 11
Y 19
Y91c(2020)
Y50

S series

S1 Prime
S1
S1 Pro

XIAOMI

Redmi series

Redmi 6
Redmi 6A
Redmi Note 6 pro
Redmi note 9

Mi series

Mi 8
Mi8 Lite
Mi Max3
Mi 9 lite
Mi 10

OPPO

A series

A11k
A9 2020
A5 2020
A31
A52
A92

Reno series

Reno2
Reno 2F
Reno3
Reno3 Pro

F series

F15

HONOR

HONOR 9X

Step 2: If I want to use '4G VoLTE calling VoLTE', what should I do?

For iOS users

iOS customers do not need this step, can directly go to step 3.

For Android users

Prepaid Customers:
Call: *979*5*8#

Postpaid Customers:
Call: *999*5*1#


Step 3: How to enable/disable VoLTE from Handset

Please click your Handset Brand:


Charging rate?

VoLTE voice/video call charging rate will be same as 2G/3G call charging rate according to the purchased voice pack.

Video call charging rate will be 35MMK/min on pay-go.

Frequently Asked Questions
What is VoLTE?

Voice over Long-Term Evolution (VoLTE) means making voice calls over a 4G/LTE network, rather than 2G or 3G connections which are usually used. Utilizing IMS (IP Multimedia Service) technology, it is a digital packet voice service delivered over IP (Internet Protocol) via an LTE access network. This approach results in the voice service being delivered as data flows within the LTE network, which provides users with a number of advantages compared to other existing voice call networks.

How to check software version from handset and step to update IOS13.3 and carrier bundle?

1. Go to ‘Setting >> General >> Software Update and it will check for update.
2. Please update latest iOS version 13.3.
3. Please make sure to update ‘Carrier setting’ to get latest carrier bundle of Telenor Myanmar 40.1.

How to check carrier bundle whether it is for Telenor or not?

Go to Setting >> General >> About and it will show Carrier >> Telenor Myanmar 40.1

How to enable/disable VoLTE form handset?
  1. Go to ‘Setting >> Cellular>> Cellular Data Options>>Voice & Data’ and check 4G,VoLTE On. It will show loading status and will receive SMS.
  2. The subscriber receives a SMS to inform that VoLTE service is subscribed and to restart the device to get VoLTE service. 
  3. After your device has been restarted, please check Go to Setting >> Cellular>> Cellular Data Options>>Voice & Data and check 4G,VoLTE On is marked and can start to enjoy the service. 
How to disable VoLTE from phone?

Go to Setting >> Cellular>> Cellular Data Options>>Voice & Data and check 4G,VoLTE off.

Can make VoLTE video call on iPhone?

No option to make VoLTE video call on iPhone.

When making a call after VoLTE has been enabled, will it fallback to 3G network?

When making a call after VoLTE has been enabled, it will not fallback to CS (3G).

Customers use internet package and reach maximum highest speed limit ( FUP) when using 4G calling | VoLTE voice call , will we receive the same quality?

In the case of customers using unlimited internet and the speed is being reduced when reach FUP, ‘4G calling VoLTE’ for both video and voice call will be available normally since ‘4G calling VoLTE’ does not deduct from package.

Can 4G calling VoLTE video call reaches other 4G calling VoLTE video call phones with different service provider Networks?

It cannot because ‘4G calling VoLTE video cannot connect to different service provider networks (including the international calling). However, 4G calling VoLTE voice call can connect to different service provider Networks (including the international calling).

Can 4G calling VoLTE video /voice call use when roaming outside the country?

For VoLTE roaming, please refer to detail at International Services.

If my question about VoLTE is not listed above, what should I do?

If your question about VoLTE is not listed above, please kindly contact “Telenor Messenger or Telenor Call Center”.

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