Top up your phone bill Easily Anytime Anywhere!

Frequently Asked Questions

Where can I top up balance using online payment services?

You can top up at myTelenor app and Telenor website http://bit.ly/TPTopUp

What online payment services are available to pay?

You can top up your phone bill using your bank/ATM cards (Visa, Master, MPU), 123 OTC payment and mobile wallets (WavePay, OK$, MAB).

How much does it cost to top up balance using online payment services?

Currently Telenor doesn’t charge any additional fee for using online payment methods to top-up prepaid and postpaid numbers.

How can I top up balance?

You can top up/recharge balance by following these steps:

1. Go to myTelenor app or Telenor website
2. Click top-up
3. Enter any Telenor number/MSISDN or choose any Telenor number in your contact list
4. Choose other
5. Select amount to top up
6. Click “Top-up” button
7. Select payment method
8. Fill up the detail
9. Click “Pay with ”
10. For more detail, you can view tutorial videos as provided above.

     

Is there any promotion for using aggregated online payment services?

No promotion is available now.

Can I top up balance using any of aggregated online payment services for other Telenor number?

Yes, you can. You can select any Telenor number from your contact list which you want to top up. For user guide, please go back to question 4 and tutorial videos provided at.

How do I know that I top up successfully or not?

You will receive confirmation SMS after successful top-up. And depending on the payment method you use, you may receive a notification of successful payment for the transaction.

How can I check my balance?

You can check your balance at myTelenor app or Telenor website. You can also dial *124# to check the remaining balance.

Where can I download myTelenor app?

The brand new MyTelenor app can be downloaded easily from both App Store or Google Play Store or just by scanning the following QR code.

How is it secure to use aggregated online payment services with MyTelenor app or Telenor website?

We use industry standard encryptions HTTPS, TLS (SSL) to ensure security between all our clients/servers communications. We work with PCI DSS Level 1 certified payment gateway service provider for secure card processing. Moreover, our applications and APIs are assessed by Trustwave, a QSA for the Payment Card Industry Security Standards Council, to secure at the application and API level.