MyTelenor App is a useful (utility) mobile application for Telenor Myanmar subscribers for easy access with rich experience to the Telenor services, offers and many more information and features.
You can directly download MyTelenor App without data charges by visiting our MyTelenor mobile portal, “mytelenor.com.mm/app”. You can also download the app from Google Play Store or App Store, but please note that standard data charges apply.
In addition to your usual favorites like QR code top up, balance transfer and call me back, the new MyTelenor gives you rewards and extras perks from our two brand new features: Shal reward and Shal Shake. Telenor Star customers will also be able to redeem their Star rewards right from the app without having to send SMS anymore.
You can quickly top up with QR code by hitting the QR icon on app dashboard or you can go to Top Up from dashboard with multiple options including ability to top up for your friends and family.
You can easily transfer money to other Telenor numbers by either selecting from previous transfer history or by typing in amount and phone number. Just go to Balance Transfer from dashboard.
Buying packs has just been made more accessible via MyTelenor app bottom navigation area. Under Packs, you will be able to view usual packs plus all the extra promotional packs that we offer at the moment. The dashboard of the app also offers best offers customized just for you.
You can change your subscription plans on voice and data in the “Account” menu from the bottom navigation bar. From there, you can also explore and convert between our voice and data plans free of charge.
There is currently three languages supported in the app (English, MM ZawGyi and MM Unicode). You can change the language before app log-in stage or by visiting Change Language area from Help menu after login.
MyTelenor is absolutely free to use! There will be no data charges for usage of MyTelenor app but since MyTelenor needs data connectivity to be on while you’re using, please be mindful of other apps that might be consuming your data in the background.
Yes, you can use the MyTelenor app even when you have zero balance so that you can use the app for emergency top up/ pack purchase etc.
You can choose to purchase Shal Suboo 700MB, 825MB, 925MB and 1500MB from MyTelenor app. You will be able to win instant rewards from 50MB to 150GB free data. Simply shake your phone when “Shal Shake’ pop up appears.
You will win from min 50MB to ~
1. Up to 50 GB extra data bonus by purchasing Shal Suboo 700 MB pack
2. Up to 120 GB extra data bonus by purchasing Shal Suboo 850 MB pack
3. Up to 150 GB extra data bonus by purchasing Shal Suboo 925 MB pack
4. Up to 300 GB extra data bonus by purchasing Shal Suboo 1500 MB pack
Validity of the bonus is 7 days.
Yes, unused bonus will be expired after 7 days unless you purchase a new shal shake pack and win bonus to extend validity period.
Multi-Account feature is the managing account for your loved one in your MyTelenor App.
After you added one phone number under your account, you can manage top up, buy packs and do a lot more for that added number easily.
No, both prepaid and postpaid numbers can add into your child account in multi-account function with OTP verification method.
1. No restriction required for non-MyTelenor App user.
2. For MyTelenor app users, they need to allow the "Allow your number to link with others" option from Account Management page of multi-account page.
You can add maximum 5 numbers into your manage Account.
Yes, you can remove yourself easily under your account section of multi-account management page.
No, you can only see and access multi-account function on 3.18 and above versions.
You can choose to purchase from 3 voice pack (Telenor to Telenor 3000 Seconds , 5400 Seconds and 5500 Seconds packs) from MyTelenor App. You will be able to win instant rewards from 10MB to 50GB free data bonus. Simply shake your phone when “Shal Shake’ pop up.
You will win
1. Up to 10 GB extra data bonus by purchasing Telenor to Telenor 3000 Seconds pack
2. Up to 20 GB extra data bonus by purchasing Telenor to Telenor 5400 Seconds pack
3. Up to 150 GB extra data bonus by purchasing Telenor to Telenor 5500 Seconds pack
Validity of the bonus is 5 days.
Yes, unused bonus will be expired after 5 days unless you purchase a new pack and win bonus to extend validity period.
Shal Shake Voice Packs data bonus will not combine with Data Shal Shake bonus.
You need to have MyTelenor App version 3.9 to enjoy Shal Shake Voice Packs.
Referral Program is about offering benefits to app promoting Telenor users.
When party A introduces to install app to MyTelenor app first time users (party B), party B will see the referral pop up box in the screen after connect ID login before home page landing. Party B can input the MSISDN of party A in pop up box then go to home page. Then party A will get referral bonus.
SMS will be received for getting the bonus.
Only valid Telenor commercial prepaid customers are eligible for Referral bonus.
500MB Free data bonus will be received on referrer MSISDN per refer time and bonus can be use on 5 calendar days.
Referee will get free app sign up bonus (Up to 10 GB) for app download and sign up.
Campaign will be ended on (30/Sep/2020) – until further notice.
Visa/Master cards - Local card issuing banks have different infra and policies regarding online payments with card. Customers should contact their card issuing banks to find out the reason for declining online payment transactions.
MPU cards - MPU cards need to be e-commerce enabled in order to use for topup with MyTelenor app. If the payment transaction always fail, please contact issuing bank for detailed reason.
This case is unlikely to happen. But customers may contact TML for such incidents and we will need to investigate that particular transaction.
Please request for the following information:
MSISDN of the card holder
MSISDN for top-up (if it’s different from card holder’s MSISDN)
Card scheme (Visa/Master, MPU)
Issuing bank (Aya, CB, KBZ, etc.)
Currency of the card
Last 4 digits of the card user attempted to use
Attempted transaction date/time
Provide these information to business team and we will get back within 3 working days with a resolution after investigation.
For Visa/Master cards, there’s an option for users to opt-in to store the card information securely. So that in subsequent purchases, users won’t need to enter full card details and will be able to make payment by entering just CVV and OTP.