Press Release

Telenor users enjoy seamless VoLTE service in Myanmar

28 December, 2018 - Yangon

  • Telenor’s VoLTE services offers a number of advantages and available for at least 20 different models of several smartphone brands in the country

Telenor Myanmar today announced that its VoLTE service is now available to its 4G/LTE customers nationwide. With this state-of-the-art service, Telenor users can now make crystal-clear HD-quality voice calls by using a wide range of VoLTE enabled handsets starting from the end of 2018. The true benefits of VoLTE are beyond HD calls; the independence from falling back to 2G/3G when the voice call comes in, allows users to browse the internet and play online games seamlessly.

Voice over Long-Term Evolution (VoLTE) means voice calls are made over a 4G/LTE network, rather than the 2G or 3G connections which are usually used. Utilizing IMS (IP Multimedia Service) technology, it is a digital packet voice service that is delivered over IP (Internet Protocol) via an LTE access network. This approach results in the voice service being delivered as data flows within the LTE network, which provides users with a number of advantages compared to other existing voice call networks.

For e.g., ordinary LTE network reduces the quality of voice calls when the users keep their data connections on while making a voice call. With VoLTE, users can enjoy both data and voice over 4G/LTE network i.e. no need to fall back to 2G/3G network for voice Calls in any situation. Moreover, VoLTE network offers less call setup time to make a call; call setup time improves from 5-8 seconds to 1-4 seconds depending on the type of calls (i.e.; VoLTE to VoLTE, VoLTE to Non-VoLTE or VoLTE to landlines). In addition, VoLTE also improves the battery life of the handsets as there is no more toggle between 4G/3G/2G networks for making/receiving voice calls.

“Our high-speed VoLTE service will allow all of Telenor 4G/LTE users nationwide to experience HD quality voice calls and faster connections. As we have now covered more than 90% of the townships in Myanmar with our 4G/LTE network, our customers in almost everywhere in the country can enjoy the experience of seamless voice calls while using the internet. As Telenor Myanmar is committed to providing the most innovative and affordable services to the customers and ensuring that they are benefited from being connected, this milestone has just strengthened our commitment,” said Jai Prakash, Chief Technology Officer of Telenor Myanmar.

Telenor Myanmar network can fully support the VoLTE services on at least 20 different models (as per the below table) of several smartphone brands including Samsung, Huawei, Vivo and Xiaomi so that Telenor users have a wide range of options among their favourite handsets to enjoy superior quality VoLTE services. Customers can activate the VoLTE service free of charge on their phones if they have one of the smartphone models from the below table. (Dial the USSD code, *979*5*8# and choose 2 to activate and 1 to deactivate).

Telenor Myanmar officially launched its 4G/LTE services since June 2017 and at present, its 2G, 3G and 4G network serves more than 18 million customers in all states, regions and territories.

Smartphone models that supports Telenor’s VoLTE

Note 8

Note 9

S8, S8+

S9, S9+

A 8 star






Mate 9

Mate 10 Pro


P20 Pro

Y9 2019

Mate 20

Mate 20 Pro

Y Max

Nova 3

Nova 3i

Nova 3e

Nova 2i




Redmi 6A

Redmi 6

Redmi Note6 pro

Mi 8 lite

Mi max 3

For media enquiries, please contact:

Shwe Yinn Mar Oo
Corporate Communications
Telenor Myanmar

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