Press Release

Telenor steps up efforts in strengthening customer awareness on utilizing mobile services efficiently

24 November, 2017 - Yangon

Telenor Myanmarwelcomes the Posts and Telecommunications Department’s recent public announcement on mobile bill deduction.In relation to the announcement the company is pleased to confirm of its step-up efforts in strengthening customer awareness on utilizing mobile services more efficiently.

“We welcome such invitation to the public and we affirm our commitment to further collaborate with the department in responding our customers’ queries accordingly. Listening customers’ feedbacks and providing responses in timely manner are core of what we do today and all of our services are always made better when we listen to what customers have to say.We have made a wide range of digital and physical channels available for our customers to conveniently acquire our services, provide feedbacks or get help including clarification on bill deduction at no cost,” said Joslin Myrthong, Chief Marketing Officer at Telenor Myanmar.

Customers wishing to get clarification on their usage may conveniently reach out to Telenor showrooms, Telenor’s website, MyTelenor App, Facebook messenger and email: by simply submitting relevant information including user name, phone number, and date/time accident occurred.

“We measure our success on the satisfaction of our customer and we strive every day to deliver better and affordable services. At the moment the focus is on rolling out reliable 4G services so that users requiring smooth streaming of movies and fast gaming experience will be happy. With faster internet speed buffering and download speed will also much faster and even though a customer watching a video on Youtube may not finish viewing yet the whole video may be downloaded and charged. I thus like to encourage all data users in Myanmar to subscribe to packs like customers’ favorite Data Suboo,which is as low as MMK 799 per month,to get the full benefit of being connected to internet and at the same time keep full control over data spending,” Joslin continues.

Through multiple digital and physical channels Telenor is continuously publicizing useful information and dos and dontsfor customers to enable to enjoy the best and hassle-free mobile experience. Additionally, a series of educational programs on effectively utilizing mobile services are being broadcast over popular Myanmar TV and radio channels.

Joslin encourages Telenor customers to best use of MyTelenor, a self-care app available for all customers free of charge. “We have recently updated the app with daily usage feature where individual customers can check their detailed usage on calls and data. Through MyTelenor app customers can also top-up, transfer balance, purchase packages and subscribe to all other services offered by Telenor”.



Alex Nyi Nyi Aung (Mr.)
Corporate Communications, Telenor Myanmar Ltd

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