Press Release

Telenor holds 6th Sustainable Business Briefing

22 March, 2019 - Yangon

  • Reports on current sustainability initiatives on responsible business practices and risks
  • Highlight includes mobile connectivity, enabling the development of human resources and driving improvements to industry ecosystem

Telenor Myanmar today hosted its 6th annual sustainability briefing to present an update on its ongoing and new sustainability initiatives within Myanmar. The presentation focused on key sustainability areas contributing to sustainable and responsible growth as Myanmar moves toward digital society. Key initiatives include Mobile Connectivity, Impact on Economy, Supply Chain Integrity, Improving Safety, Operations in Ethnic Areas, Tackling Hate Speech and Empowering Society.

Telenor Myanmar is also committed to UN Sustainable Development Goals focusing particularly on goal #10 – Reduced Inequalities. Telenor Youth Forum is an example of Telenor’s effort to reduce inequalities where bright young minds across the world gather to solve and tackle challenges surrounding inequalities. Telenor also recently extended global partnership with UNICEF for another three years to reducing inequalities among children.

“At Telenor, we focus on responsible business practices across all of our markets. We work systematically to address risks and to maximise the positive impact of our business. Doing business the right way is important for market like Myanmar and we have made sure that all of our services are presented to the public in a safe and sustainable way. Telenor Myanmar has been raising standards in all its suppliers. Today, Myanmar is no longer a greenfield market but the growth of the market needs guidance from proper rules and regulations. We all need to work and listen closely to business practices around Myanmar because transparency and responsibility is not just the right way to do business but the only way. I believe that our approach in sustainable business is improving year after year”, says Sharad Mahrotra. CEO of Telenor Myanmar.

Telenor Myanmar’s annual Sustainable Business Briefing is also part of the company’s commitment to being open and transparent on business opportunities, sustainability challenges and key issues presented in Myanmar.

A recording of the presentation and relevant materials will be made available on Telenor’s webpages. Key Highlights of the briefing include –


  • Telenor Myanmar network covers more than 92% of the Myanmar population with network footprint in almost all states and region. The company now possesses Myanmar’s largest mobile 2G/3G/4G network with more than 8,600 sites nationwide and 100,000 points-of-sale across all states and regions.
  • The year 2018 has been a race to cover 4G services as much as possible. Telenor 4GSuperLTE+ has covered more than 90% of townships (306 Townships) in Myanmar with high speed and award-winning 4G services.
  • In April 2018, Telenor successfully conducted a joint network speed trial in collaboration with Ericsson and achieved the record-setting fastest internet speed of 1 Gbps on its 4G/LTE network show casing Telenor’s commitment of 5G readiness in Myanmar.

Impact to Economy

  • Telenor has invested over USD 2.7 billion in building its network providing strong economic benefits to society at large.
  • Telenor Myanmar was honoured as the top taxpayers for 2017/18 tax assessment year in Myanmar by the President of the Republic of the Union of Myanmar, U Win Myint. From inception to date, Telenor has paid more than K 241 billion Corporate Income Tax and more than K 81 billion Commercial Tax. The company has contributed more than Kyat 441 billion to Myanmar government under various tax categories.
  • According to Frontier Economics study, the telecom sector contributed to around 1.2% of Myanmar’s GDP where Telenor Myanmar has contributed half of this. The report highlights the significant positive effect that Telenor and the telecom sector has on Myanmar through the value of services sold, creating direct and indirect employment, raising economy-wide productivity, and contributing to government revenues through taxation as the largest taxpayers in the country.
  • In 2016, Telenor partnered with Yoma Bank to create Wave Money, number #1 mobile financial service provider in Myanmar. In 2018, Wave Money customers transferred a total of 2 trillion kyats, or USD 1.3bn, estimate 2% of Myanmar’s GDP.
  • Telenor’s social responsibility programmes have positively benefited nearly one million people in Myanmar, through our largest digital skill and health programmes.
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Supply chain Integrity

  • From 2014 until 2018, Telenor conducted more than 14,000 on-site inspections to ensure compliance. About 99% of these inspections were unannounced.
  • In addition, suppliers also run their own parallel inspections to ensure compliance with Telenor’s standards. Over 18,000 have been completed as of the end of 2018, with total of 32,000 inspections throughout the supply chain.
  • The rate of site-based major findings declines to negligible levels in both 2017 and 2018.
  • During the inspection on the sites, Telenor did not detect a single case of the child or underage labour in 2018.

Improving Safety

  • In late 2018, Telenor Myanmar initiated rigorous nationwide transport safety policy which all suppliers and vendors were to signed safety pledges and committed to follow safety rules and use helmets, life jackets and seatbelts.
  • An important part of the policy is a zero tolerance to non-compliance and a sanctions programme that are designed to protect our employees’ and suppliers’ employees’ lives and avoid injuries.
  • To date, Telenor has provided transport safety training to nearly all 300 field employees and over 2,000 suppliers’ employees.

Authority requests& Cyber Law

  • To date, Telenor received 188 formal requests for release of historical communication data and has complied with only 88 out of these requests via Posts and Telecommunications Department.
  • Since inception, Telenor has not received any requests for network shutdowns, censorship, or blocking.
  • Telenor and its partners have been supporting the government in capacity building on the Cyber Law and participated in all industry-wide roundtable discussions and consultation. In August 2018, Telenor Group, Telenor Myanmar, Amazon Web Services and the Myanmar Center for Responsible Business conducted a workshop in Naypyitaw where Telenor addressed the need for a Cyber Law, the importance of data privacy, data protection and cross border data transfers.

Serving Ethnic Areas

  • Telenor provides services to over 92% of the population in Myanmar including rural ethnic areas like Shan, Northern Rakhine and Kachin states that continue to see decades of armed conflict.
  • With the assistance of Telenor state liaison officers, Telenor Myanmar collaborates closely with ethnic groups to explain the benefits of connectivity in their areas, and to explore opportunities to improve the livelihoods of the local community.

Tackling of Hate Speech

  • Telenor Myanmar supports the recommendations of the UN Fact-finding mission in relation to the need to educate hate speech in the curriculum and produced an online safety curriculum taught through an in-house video targeting mainly at schoolchildren and tackles the issue of hate speech, cyberbullying, cyber grooming and others for use in a classroom or online learning environment.
  • With the approval of the Ministry of Education, Telenor’s staff and its CSR partners have used the videos to provide training in all states and regions to 260,000 students and teachers since 2016.

Empower Our People

  • Telenor continues to invest in growth and development for all employees where high performing employees are selected to attend executive development programmes at top universities like London Business School and 117 employees have been part of these programmes in 2018 alone.
  • Telenor Myanmar is a truly diverse organization where women are being empowered. About 40% of employees are women, and 30% are in leadership positions.
  • In 2018, Telenor Group CEO set a challenge for all employees to allocate 40 hours of working time for online learning in a field different from employees’ line job. For 2018 result, employees spent average of 45 hours learning a new skills and spent a total of 37,000 hours on their long term career development.

For more information about Telenor Group, please visit:

About Telenor Myanmar, please visit

For media enquiries, please contact:

Nu Yin Myint
Corporate Communications
Telenor Myanmar

Shwe Yinn Mar Oo
Corporate Communications
Telenor Myanmar

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