Myanma Posts and Telecommunications (MPT), Ooredoo Myanmar Limited (Ooredoo), Telenor Myanmar Limited (Telenor), and Telecom International Myanmar Co., Ltd. (MyTel) jointly hosted an event to contribute to a better understanding of mobile services to mobile users at Pullman Hotel and Resorts (Yangon CenterPoint) in Yangon. The initiative ensures a continued growth of the industry based on Posts and Telecommunications Department (PTD) guidelines and regulations that benefit people and communities in Myanmar.
Each of the operators expressed their commitment to customer satisfaction and to ensuring that mobile users experience is understandable and not disrupted even through significant transitions, such as the recent implementation of Unicode Standard Font as well as double customer confirmation of service subscriptions, renewal and terms and conditions of Value-added services (VAS). Additionally, all operators explained their challenges regarding customer satisfaction and introduced their vision for the future of telecom services, such as voice and data bundles, value added services and digital customer care.
“It is imperative for Telecom Operators to continue providing our customers with innovative products and services to suit our customers’ requirement, the highest quality of service based on strong infrastructure to ensure for a long term beneficial to the Myanmar people. It is the best to work together to build foundations that will not only promote inclusivity in Myanmar’s digital transformation but also to support the socio-economic development of the country” said Mr. Reizo Umeda, Chief Commercial Officer of MPT-KSGM Joint Operation.
Mr. Chris Peirce, Chief Legal and Regulatory Officer of Ooredoo Myanmar said, “It is very important for regulators and operators to work together in order to ensure the sustainability of the Myanmar telecom sector to support the growth of Myanmar’s economy and the enrichment of the digital experiences and lives of the Myanmar people”.
“We are committed to our promise of “Customer First” and always listen to our customers’ needs to enjoy our innovative products seamlessly. We are grateful to be part of this industry effort to raise consumers’ awareness on Mobile Services.” said Hans Martin Hoegh Henrichsen, Chief Corporate Affairs Officer from Telenor Myanmar.
“Realizing the importance of building a strong digital economy, our goal is to fully support the country’s digital transformation trends, by readying ICT infrastructure, offering the most modern and unique innovations, and providing the impeccable services that will render beyond customer satisfaction,” said U Zaw Min Oo, Mytel’s Chief External Relations Officer.
Telecom operators have been awarded nationwide telecommunication licences to provide telecommunications services in Myanmar based on the guidelines and regulations from PTD and Ministry of Transport and Communications.
For more information, please contact:
MPT/KSGM Joint Operations
(+95) 9 423000171, (+95) 9 8630050
Ooredoo Communication Team
+95 9 973333322
Telenor Myanmar - Corporate Affairs
+95 9 791 001 344
MPT is the first and leading telecommunications operator in Myanmar and has been championing the development of the telecommunications industry for over 130 years. It provides both fixed and mobile telecommunication services to people and enterprises, including nationwide largest 3G network and Myanmar’s fastest, most advanced MIMO 4X4 powered data service known as LTE+.
In July 2014, MPT signed a Joint Operations Agreement with KDDI Summit Global Myanmar (KSGM), whose ultimate ownership is held by Japanese partners KDDI Corporation (KDDI) & Sumitomo Corporation (Sumitomo). Together, KDDI and Sumitomo have committed to invest over 2 billion dollars of ten years to accelerate the development of MPT and Myanmar’s telecommunications industry. This commitment is among the largest historical Japanese investments in the country.
Together with its workforce of over 8,000 employees and KSGM, MPT is committed to continually driving the development of the sector, upholding its values of social responsibility and moving Myanmar forward. Currently, MPT is providing its services to over 23 million users.
For more information and detailed terms and conditions, visit www.mpt.com.mm or www.facebook.com/mptofficialpage. To learn more about MPT’s activities focusing on youth development in Myanmar, please go to http://mptcsr.foc.lotayamm.com/mptyouth to view its informative free-to-watch corporate video.
MYTEL is Myanmar’s latest telecommunications provider, founded in 2016, bringing together a pre-existing network of Myanmar tower infrastructure from a group of 11 Myanmar companies, and the Vietnamese Viettel’s decade-plus experience operating in frontier markets.
MYTEL marked an important milestone for the project with a successful first call with full features of one completed modern 4G Network, just after one year of infrastructure development. With the next generation network, high speed 4G for everyone. Mytel provides a digital ecosystem ranging from VAS services to IT solutions that helps making Myanmar a digital country.
MYTEL empowers Myanmar users, and give people the ability to reach their goals. MYTEL is the operator in Myanmar, providing nationwide 4G network from urban to rural, to contribute to the upgrading of Myanmar Telecommunication Infrastructure.
For more information, please check out at https://www.facebook.com/mytelmyanmar or www.mytel.com.mm.
About Ooredoo Myanmar
Ooredoo Myanmar was awarded a license to operate in Myanmar in June 2013. Ooredoo is now a leading provider of telecommunication services in Myanmar with the objective of “Enriching people’s digital lives”. Ooredoo Myanmar today has a range of life-enriching services for consumers to enterprise, government and SME customers. These services provide a platform for human growth and empowerment and are designed to help people achieve their full potential and businesses run more efficiently. Ooredoo Myanmar is committed to enriching the lives of Myanmar people through its products, services and CSR initiatives.
About Telenor Myanmar
Telenor Myanmar has been providing accessible and affordable mobile communications to people across Myanmar since September 2014. With more than 8,600 sites nationwide, Telenor Myanmar serves more than 19 million customers in all States, Regions and territories through its 2G, 3G and 4G network. Telenor Myanmar is part of Telenor Group, one of the world's major mobile operators with 182 million subscriptions across Scandinavia and Asia and committed to responsible business conduct and driven by the ambition of empowering societies.
For more information about Telenor Group, please visit: https://www.telenor.com