Press Release

Customers urged to register SIMs to continue enjoying mobile services

03 April, 2017 - Yangon

  • Temporary suspension for unregistered SIMs
  • Customers holding unregistered SIMs may regularise mobile services by registering

Telenor Myanmar Limited (“Telenor”) has announced that mobile services will be temporarily suspended for three months for SIMs that were not registered by the government-set deadline of 31st March, 2017.

During this suspension period customers with unregistered SIMs will not be able to enjoy regular use of mobile services apart from receiving calls and SMS, and gaining access to Telenor’s SIM registration website and My Telenor App Customers may use these channels to then register their SIMs, at no data charges. Affected customers will be able to resume regular mobile services within one hourof submitting all required documents for registration.

Customers may also register their unregistered SIMs via Telenor Myanmar’s Facebook messenger; Viber (09790113252 to 3257; 09790134738; 09790285466; 09790285470 to 5472; 09790285474; 09790285475; 09790285477; 09790285478; 09790285480 to 5483; 09790285485 to 5488; 09790285490) and via e-mail ( Additionally, customers may also visit 86 Kanbawza Bank branches; more than 42,000 designated retail shops; 90 Telenor branded shops, and Telenor Lighthouses’ training in 52 townships to register.

All remaining unregistered SIMs on 30th June, 2017 will be permanently terminated.

“We strongly encourage customers who have not registered their SIMs to do so as soon as possible to continue enjoying regular mobile services, as all unregistered SIMs will be permanently unusable after the suspension period is over. We hope all customers will take this opportunity to continue fully enjoying available benefits by registering their SIMs, including gaining protecting in the event of loss or other service-related issues,” said Joslin E Myrthong, Chief Marketing Officer at Telenor Myanmar.

Registration required to regularise mobile services

To register, customers are simply required to send their phone numbers together with clear front and back photocopies of valid identification documents (eg: National Registration Card). SIM cards to be registered should be active for accepting verification codes.

SIM registration is a requirement mandated by law and failure to register their SIM card is considered to be non-compliant with government regulations. In 2016, the Posts and Telecommunications Department of the Ministry of Transport and Communications had directed mobile operators to register their SIM cards for all customers by 31stMarch, 2017. All unregistered SIMs will be permanently unusable at the end of the 3-month suspension period.



Alex Nyi Nyi Aung (Mr.)
Corporate Communications, Telenor Myanmar Ltd

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