SIM Registration and Ownership Check

SIM Registration 

Telenor now has total 6 registration channels, both online and physical, available for customers to register their Sims. You can register your SIM Card with your ID or driving license or any identity card that include detail description about you, for example, Student ID or Passport. If you are a foreigner, please register with valid Passport at the nearest Telenor Showrooms. SIM Registration can be done with no charges at all.

Online Channels SIM card Registration

You can easily register your Telenor SIM via following online channels for free.

  1. Via Website
    Please click on the following URL to register your sim via website. ecaf.telenor.com.mm
     
  2. Via My Telenor App
    To register through MyTelenor App, customers may download the ‘My Telenor’ app from http://mytelenor.com.mm/web/tablet/app for both Android and Apple devices.
     
  3. Via Facebook messenger
    To register via Facebook, please visit our official Facebook page through following URL facebook.com/TelenorMyanmar/
     
  4. Via Viber
    09790285481;
    09790113261;
    09790285480;
    09790285472;
    09790285474;
    09790285468;
    09790285469;
    09790285467;
    09790113252;
    09790285475
     
  5. Via Email Please send email to reg@telenor.com.mm to register via email.

Physical Places for SIM Registration

1. Please visit Telenor Branded Shops to register your SIM card. There are 90 Telenor’s branded shops in major cities and towns throughout the country. Please do not forget to bring along your ID Card.

Ownership Check

Please redirect to these links to check SIM's ownership. 

Self Registration Portal >

Self Care Portal >

Frequently Asked Questions
Why do we need to register our sim cards?

We need to register our sim cards because of the laws Myanmar government assigned.

How can you check whether your sim card is registered (or) how can you check whose name and ID was used to register?

If you want to check about registration, please send “REG” to 500 or if you prefer to use USSD code, dial *979*3*3#. If your sim card is registered, you will see the last four digit of the NRC number of the registered card holder or the driving license number or other ID number.

What will happen if your sim card is not registered?

If your sim card has not been registered, you won’t be able to use Telenor service.

Is there any charges for registration?

There is no charges for sim card registration.

How can you register your sim card?

Option (1) you can register on the Website – http://ecaf.telenor.com.mm

Option (2) you can download the mobile application “My Telenor App” for both Android and iOS at http://bit.ly/mytelenor24 and register there.

Option (3) you can register through our Facebook messenger - https://www.facebook.com/TelenorMyanmar .

Option (4) you can register from Viber numbers – 09 790 285 480/481/483/486/489/490.

Option (5) you can send email to reg@telenor.com.mm.

Option (6) you can register at about 81 Telenor stores all over different cities and townships in Myanmar.

Option (7) you can also register at the Light House Centers which offer sim card registration class around 60 different townships.

What do you need to register?

Either you are registering at shops or from online, you will need your sim card (together with your handset) and your ID card or your driving license or credential from your ward/village or (for foreigner) passport to register.

How to log in to “My Telenor app”?

You can use your ConnectID to log in to “My Telenor app”.

How to sign in to get ConnetID?

You can use your current Telenor number to sign in.

Is it possible to have different ConnectID acc with one Telenor number?

One Telenor number can only have one ConnectID.

Can you use Wi-Fi to use ConnectID “My Telenor App”?

You can use Wi-Fi for “My Telenor App”.

What do I need to use “My Telenor App” with ConnectID wifi?

If you want to use “My Telenor App” with Wi-Fi, you will need to sign in to ConnectID with your current Telenor number.

If you change a new ConnectID sim card, will “My Telenor’s acc” be logged out?

If you want to change new sim card and use “My Telenor”, please log out your previous Telenor number from My Telenor setting. Only then you will be able to use with your current number.

My Telenor