MyTelenor App

1. What is MyTelenor App?
MyTelenor App is a useful (utility) mobile application for Telenor Myanmar subscribers for easy access with rich experience to the Telenor services, offers and many more information and features.
2. How Can I download MyTelenor App?
You can directly download MyTelenor App without data charges by visiting our MyTelenor mobile portal, mytelenor.com.mm/app. You can also download the app from Google Play Store or App Store, but please note that standard data charges apply.
3. What’s new in MyTelenor?
In addition to your usual favorites like QR code top up, balance transfer and call me back, the new MyTelenor gives you rewards and extras perks from our two brand new features: Shal reward and Shal Shake. Telenor Star customers will also be able to redeem their Star rewards right from the app without having to send SMS anymore.
4. How do I Top Up from MyTelenor app?
You can quickly top up with QR code by hitting the QR icon on app dashboard or you can go to Top Up from dashboard with multiple options including ability to top up for your friends and family.
5. How can I do Balance Transfer from MyTelenor app?
You can quickly top up with QR code by hitting the QR icon on app dashboard or you can go to Top Up from dashboard with multiple options including ability to top up for your friends and family.
6. How can I do Balance Transfer from MyTelenor app?
You can easily transfer money to other Telenor numbers by either selecting from previous transfer history or by typing in amount and phone number. Just go to Balance Transfer from dashboard.
7. How do I buy Packs and view Telenor’s latest offers?
Buying packs has just been made more accessible via MyTelenor app bottom navigation area. Under Packs, you will be able to view usual packs plus all the extra promotional packs that we offer at the moment. The dashboard of the app also offers best offers customized just for you.

Top Ten FAQ

1. How much does a Telenor SIM card cost?
A Telenor SIM card costs 1,500 Ks (Any Type).
2. What proof of identity can I use to buy SIM?
You can use identification cards such as National Registration Identity Card (NRIC) driving license, passport, student card (from Government recognized education institution) or a recommendation certificate from your ward/village Head.
3. Will Telenor SIMs work in all handsets?
Telenor SIM will work in any GSM handsets.
4. How much does it cost to get a number of my choice?
It costs only 1,500 Ks. You can reserve your desired number via MyTelenor App or nearest Telenor Shop.
5. How much will it cost to call other mobile networks (off net)?
It costs 28 Ks per minute to call from Telenor to another mobile network or landline phone.
6. How much does a mobile Internet pack cost?
Telenor offers different mobile Internet packs ranging from weekly to monthly options. For more details on the prices please visit click here.
7. Can I make international calls and SMS?
Yes, you can. A full list of all the destinations can be found here.
8. What is Fair Usage Policy?
A very small number of customers use an excessive amount of the network bandwidth, to the extent that tends to affect the experience of others. Fair Usage Policy is to help provide the optimum internet experience to all customers.
9. What should you know before your SIM card is expired?
Once your SIM card is expired due to inactiveness for more than 365 days from the date of recharge, the same number will be marketed again [to assign new customer] after another 30 days in One-way block and 60 days in Two-way block as per the instruction of Post and Telecommunication Department of Ministry of Transport and Communication. Please note that you are in charge and data owner of your personal information and you need to update your Phone number(s) if you used or linked it with your social media and mobile banking accounts for authentication purposes.

Getting Started

1. How do I buy a SIM?
You can buy from any point-of-sale that has Telenor branding, or one of Telenor's own outlets. At the shop you will need to fill in a form using a valid identification in order to register the SIM. In case you do not have an NRC or any proof of identity you will need to get a letter from an authorized representative of your township. The format is available at Telenor shops.
2. Will Telenor SIM cards be available at any shop or will it be available only at your distributor shops?
You can buy Telenor SIM and top-up cards from any shop displaying a Telenor sign as well as our own branded Telenor shops.
3. Can I buy a SIM online?
Currently you can buy our SIM cards from any point-of-sale that has Telenor branding, or one of Telenor’s own outlets. Online sales on our website will be available soon
4. What proof of identity can I use to buy SIM?
You can use identification cards such as National Registration Identity Card (NRIC) driving license, passport, student card (from Government recognized education institution).
5. How long does it take to activate my SIM?
It will be activated once you have filled in the form and shown proof of ID. When you insert the SIM into your mobile it will work immediately.
6. How do I top up?
At launch, you can either top up by using a scratch-card voucher or E-load. Both of these options are available at any point-of-sale that has Telenor branding or any of Telenor’s own outlets. Our online topup service will be available in the future.
7. Will Telenor SIMs work in all handsets?
Telenor SIM will work in any GSM handsets.
8. My SIM card doesn’t work. How can I get help?
You can dial 09790097900 from any local number to contact to the Telenor Call Center. You can also reach out to the nearest Telenor point-of-sale to get help or email care@telenor.com.mm if you are connected to the Internet.
9. How can I check my balance?
Dial *124# for the main account balance. Dial *124*1# for extended account balance i.e. any free balance you may have received from Telenor or may be eligible for.
10. How much does it cost to activate mobile internet on the SIM card?
All Telenor SIM cards are already activated for mobile Internet use so this will not cost anything extra.
11. How can I find my APN settings? (flow chart)
As a new customer, Telenor will send the Internet settings with the APN to your handset automatically, if possible. If you cannot change the settings or have not received the Internet settings to your mobile, please contact our Customer Care by dialing 979 from your Telenor SIM or call +959790097900 from any other phone. To change the settings manually, go to your mobile phone Settings menu and choose “mobile network” or “data” settings. Under this menu, you should find the Internet profile where the APN has to be set to ‘internet’. You can leave the Username and Password areas blank.
12. What is USSD?
USSD is a command dialed from your handset to retrieve information or request settings from Telenor. For example, you use USSD to check your balance, to order packs for services such as mobile Internet or SMS, or to retrieve information about your price plans and services. The command starts with * and ends with push of the green button (call), such as *124# is the USSD for balance check. You can dial *979# for more information.

Help

1. How can I get help from Customer Care?
Please dial 979 from your Telenor mobile number or 09790097900 from any non-Telenor number to speak to an agent. You can also email care@telenor.com.mm if you are connected to the Internet or get help by reaching out to the nearest Telenor point-of-sale.
2. My phone has been lost or stolen. What can I do?
Please call our Customer Care Team at 979 from another Telenor SIM or dial 09790097900 from any other phone in order to activate call barring on your SIM. This is for protection of your SIM balance and to prevent misuse. You may be liable for all charges until you have reported it lost or stolen to Telenor. Once you have barred the SIM, please visit the nearest Telenor-owned store to get a SIM replacement. Click here for a list of our stores.
3. My phone is lost/stolen/damaged. Can I get a replacement SIM with same mobile number?
Yes, you can get a replacement SIM with the same number as long as you can prove that you are the registered owner. To get a replacement SIM you must visit the closest Telenor-owned store. Click here for a list of our stores .
4. Is it free to get a replacement SIM if it is lost/damaged/stolen?
Yes. It's free of charge to get a repalcement SIM.

Tourist SIM

1. Is any activation or subscription required to get tourist SIM benefit ?
Customer will receive the tourist SIM benefit as soon as they make the first voice call.
2. What are the required documents to buy this tourist SIM?
Foreign passport with valid Visa.
3. Can I buy more than 1 tourist SIM?
Yes, you can.
4. How can Package plan is valid for how many days?
14 days after First Voice Call activation.
5. How about the SIM validity?
SIM card will be valid for 30 days. But if any top up happened within 30 days, SIM will be valid as normal standard life cycle.
6. Is It a prepaid or postpaid SIM?
It is a prepaid SIM come with pre-loaded value.
7. Can I subscribe to any other promotions plan?
Yes. You can subscribe any plan with your given credits except emergency borrow credits (KYO THONE)
8. Do I need to pay for SIM Card Fees?
No. The Tourist SIM pack 15,000 Ks is including SIM card fees.
9. Can I apply for replacement SIM if I lost it?
No. We don’t have this type of service at the moment.
10. Can I get back my available credit when I apply for a replacement SIM card?
No. We don’t have this type of service at the moment.
11. How do I know My Package is about to expire?
We will be sending you the notification message 1 day before your package expiry.
12. Can I subscribe other internet pack ?
Yes you can. 5GB from the pack will be consumed first.
13. Can I repurchase again tourist Plan with the Same SIM?
No, you can only top up as normal as it is preloaded and one time for one SIM.
14. How do I make if I want to use the same number again when I come back to Myanmar?
We suggest you to top up within 30 days to keep your SIM valid for another 365 days.
15. Able to use roaming service with Tourist SIM?
Yes, you can as long as the SIM is valid & has enough credits (recommend credit – 20,000 Ks) to use the service.
16. How do I call someone with my tourist SIM?
- To call Internaitonal + or 00 Country code and phone number
- To call local 01 xxxxxx for fix line and 09xxxxxxxx for mobile.
17. How can someone call me to my tourist SIM?
- Calling from oversea dial +9597xxxxxxxxx
- Calling from local just 097xxxxxxxx.
18. How do I top up to my tourist SIM?
You can buy scratch card and top up at any Telenor POS.
19. How to check my available balance?
Please dial *124*1#

SIM & voice tariffs

1. How much does it cost to get a number of my choice?
It costs only 1,500 Ks. You can reserve your desired number via MyTelenor App or nearest Telenor Shop.
2. How much does it cost to activate mobile internet on the SIM card?
All Telenor SIM card will already be activated for mobile Internet use so this will not cost anything extra.
3. How much will it cost to call Telenor mobiles (on net)?
It costs 28 Ks per minute to call from your Telenor number to another Telenor number.
4. How much will it cost to call other mobile networks (off net)?
It costs 28 Ks per minute to call from Telenor to another mobile network or landline phone.
5. What top up cards will Telenor have?
1,000, 3,000, 5,000 and 10, 000 Ks. Please click here for more details.
6. How long is my balance valid?
Your total accumulated balance is valid for 365 days after your last top up.
7. How can I check my balance?
Dial *124# for main account balance. Dial *124*1# for extended account balance i.e. any free balance you may have received from Telenor or may be eligible for.
8. I have topped up my balance but it says I have no credit. What can I do?
Dial the Telenor Call Centre at 979 from your Telenor mobile phone or 09790097900 from any other phone. If you have problems connecting with the Telenor Call Centre on 979 from your handset, please reach out to the nearest Telenor point-of-sale to get help. You can also email care@telenor.com.mm if you are connected to the Internet.
9. How much does a mobile Internet pack cost?
Telenor offers different mobile Internet packs ranging from weekly to monthly options. For more details on the prices please visit click here .
10. What happens after the pack benefits are used up?
If you have used the included benefits in your pack, you go back to normal default tariff ‘pay as you use’ rate and will be charged as per your price plan.
11. Will Telenor offer postpaid price plans?
Yes, we will have postpaid plans for our customers. Postpaid plans will not be available at launch but will be added to our portfolio very soon.
12. How much will it cost to dial other countries?
The cost for dialing internationally depends on which country you are calling. You can find more information about each country’s price under International Services here.
13. Can I make international calls and SMS?
Yes, you can. A full list of all the destinations can be found here .
14. Can I use my Telenor Myanmar mobile services while oversea/in foreign countries?
Yes, international roaming is available with your Telenor SIM. Some destinations may not be available at launch. Please speak to the Telenor Call Centre by dialling 979 from your handset before you travel.
15. Does it cost anything to receive calls when I am travelling abroad?
Yes, there is an extra cost. Please Click here to find the pricing details for this.
16. If I am abroad, how much does it cost to dial home? Is there a difference between calling Telenor mobiles and other networks from abroad?
The rates vary according to the country you are dialing from. Please click here to find the pricing details for this.
17. My balance is reducing without making calls or using mobile Internet. Why?
If you are using a smartphone with apps installed, some of the apps might be using the Internet connection to update weather information, Facebook news, automatic email download etc. This internet usage will be charged based on your Internet price plan. If you want to avoid any Internet sessions running in the background, you can adjust the setting for each App manually, or disable mobile Internet on your smartphone, which can be done from Settings menu. You can also disable mobile Internet by sending an SMS .If we want to say sending SMS to 500 is free of charge, it should be " it is free of charge for sending SMS to 500 to enable or disable the internet connection." to 500 with ‘internet off’. If you wish to re-enable mobile Internet, send an SMS to 500 with ‘internet on’. You might have to restart your handset for the changes to take effect.
18. My phone is lost/stolen/damaged. Can I get a replacement SIM with same mobile number?
Yes, you can get a replacement SIM with the same number as long as you can prove that you are the registered owner. To get a replacement SIM you must visit the closest Telenor-owned store. Click here for a list of our stores.

Network & Coverage

1. I have a 3G phone and I am in the 3G coverage area. Why am I only getting a 2G signal?
There are several reasons why occasionally you will get 2G signal in a 3G ready area. With wireless communications the surroundings can often impact the signal strength. For example, 2G can sometimes be strongest and better suited to provide the most optimal call quality inside buildings, and the network will then switch the signal between 2G and 3G. This is in order to give you the better customer experience. If you have manually set your smartphone to use 2G technology only, the handset will then only search for 2G signal. We recommend that our customers enable both 2G and 3G on their handsets if possible so we can provide the best customer experience.

4G

1. What is 4G?
4G is the fourth generation of mobile networks which will give better, faster internet browsing and improved network experience.
2. What is LTE?
LTE stands for ‘long term evolution’ – it is a radio access technology to deliver very high speeds. With 4G LTE, you will enjoy higher internet speeds while playing online games, making video calls, etc.
3. What is the difference between GPRS, EDGE, 3G and 4G?
  • GPRS is a service on the 2G network that provides basic data speeds.
  • EDGE is a 2.5G technology, an enhancement of the 2G technology which provides higher data transfer rates compared to GPRS (the default on 2G).
  • 3G technology provides faster and higher data transfer rates as compared to the 2G network (EDGE & GPRS).
  • 4G technology rides on LTE platform and is the latest in the world of mobile data transfer. It is the next generation of mobile communication and the most advanced technology available. 4G provides faster speeds than 3G making it suitable for all type of high speed applications and services.
4. What services can I use with Telenor 4G?
Telenor 4G can be used for a wide range of internet services such as:
  • video calling,
  • HD video streaming,
  • online gaming
5. What kind of speeds can I expect on Telenor 4G?
Telenor 4G will be faster than 3G speeds. Delivered speeds will depend on various network conditions like the number of simultaneous users.
6. Do I need a new or separate SIM for 4G?
You will need a Telenor USIM. If you are already using a normal Telenor SIM, you can replace it with a USIM at the nearest Telenor branded store.
7. What is USIM?
USIM is an integrated circuit that securely stores the international mobile subscriber identity (IMSI) and the related key used to identify and authenticate subscribers on mobile telephony devices. With USIM, you will be able to experience 4G networks.
8. What is the difference between a normal SIM and USIM?
With a normal SIM, you can use Telenor 2G and 3G network. With USIM, you will be able to experience 4G networks in addition to 2G and 3G networks.
9. Will my data consumption and balance deduction be faster on Telenor 4G?
Charges will be made according to your data consumption on your respective price plan. As 4G speeds are faster, the more data you consume, the more you will be charged.
10. How can I activate Telenor 4G?
You will automatically be latched onto Telenor 4G network in areas where there is coverage. You will require a 4G-enabled handset which supports 2100 MHz frequency band and a Telenor USIM. To check if your handset and SIM card are compatible with 4G, you can dial *444# or send an SMS “Check4G” to 500. You will receive an SMS with information on whether your handset is compatible with 4G.
11. Will I be able to play online games on 4G?
Yes, Telenor 4G will give high internet speeds; you will be able to play online games.
12. Will I be able to make or receive voice calls and send or receive SMS on 4G?
Yes, you will be able to make and receive voice calls and send or receive SMS on 4G. When you make or receive calls, the network will fall back automatically from 4G to 3G or 2G. When the voice call is finished, you will automatically latch onto 4G network.
13. Can I do a video call on 4G?
Yes, it will be possible to make video calls on 4G.
14. How would I know if I can use 4G?
You will require a 4G-enabled handset which supports 2100 MHz frequency band and a Telenor USIM. To check if your handset and SIM card are compatible with 4G, you can dial *444# or send an SMS “Check4G” to 500. You will receive an SMS with information on whether your handset is compatible with 4G.
15. Is my SIM compatible with 4G and what should I do if not?
You will need a USIM (4G SIM) to use Telenor 4G. To check whether your SIM is compatible with 4G, please dial *444# or send an SMS "Check4G" to 500. If you have a normal SIM, you can replace it with a USIM at the nearest Telenor store.
16. Are Telenor 4G services available?
Telenor's 4G services are already made available in 15 cities - Pyay, Bago and Taunggu in Bago Region; Myeik and Dawei in Taninthayi Region; Taungdwingyi, AungLan and Pakokku in Magway Region; Monywa in Sagaing Region; Sittwe in Rakhine State; and Det Khi Na Thi Ri, Lewe, Oke Ta Ra Thi Ri, Poke Ba Thi Ri and Pyinmana in Nay Pyi Taw Union Territory.
17. Why is Telenor 4G not available in Yangon and the rest of Myanmar?
To ensure the best network experience for all Telenor customers, Telenor 4G services, we are testing 4G in all areas and will be rolled out to those areas when they are ready.
18. Can I use Telenor 4G internet services on 3G-enabled handsets?
No, in order to enjoy Telenor 4G internet services you must use a 4G-enabled handset. You will require a 4G-enabled handset which supports 2100 MHz frequency band.

Mobile Internet

1. How do I activate mobile Internet?
All Telenor SIM cards are ready to use for mobile Internet so you do not have to do anything except ensure you have sufficient balance in your account. You can also call 979 from your handset, press 3 and press 1, you will receive Internet settings. If your handset cannot receive automatic Internet settings, please set the APN manually to ‘Internet’. You can set the APN under Settings/mobile Internet or network. If you have any further queries, please contact our Call Centre by dialling 979 from your Telenor SIM.
2. How can I find my APN settings?
Telenor will send the Internet settings with the APN to your handset automatically to all new customers. You can find the APN settings by going into your Settings menu, choose “mobile network” or “data settings”. Under this menu, you should find the mobile Internet profile where the APN has to be set to “Internet”. You can leave the Username and Password blank.
3. What mobile Internet speed does Telenor have?
With Smart Internet, you will typically experience speeds more than 2 mbps, depending on factors such as proximity to the base station, type of handset and the number of users on the network.
4. What is the price per 1MB?
If you want to experience internet at a higher speed with SMART internet, 1 MB will cost 10 Ks. To get a better understanding of how many MB you need for your requirements, click here.
5. What can I use 1MB for?
A normal picture on Facebook is 200-300 kb to download and view. If you have mainly text emails it is on average around 20-30 kb. If you watch a YouTube video this will consume more KB/MB, such around 3-4 MB to watch a 3 minute song.
6. What is the default mobile Internet plan?
Telenor’s default mobile Internet plan is called SMART Internet and is a pay as you use plan. We charge 9 Ks per MB.
7. What happens after the pack benefits are used up?
If you have used the included benefits in your pack, you fall back to normal ‘pay as you use’ and will be charged as per your price plan. You can buy the same or a different mobile Internet pack.
8. Will Telenor offer 3G?
Yes, we will provide 3G. We will offer both 3G and 2G in order to give affordable voice, mobile Internet and SMS services and cater for different mass market needs and budgets.
9. Will Telenor offer 4G?
Our network is 4G ready and we will consider providing 4G services when there are sufficient LTE enabled mobile phones in usage in Myanmar.
10. Can I download videos on 2G?
Yes, however the speed will be lower than on 3G.
11. What is the difference between 3G and 2G?
2G and 3G both provide the same basic mobile services: voice calls, SMS and Internet use, as well as the use of Apps. The difference between them is the mobile Internet download speed. Our customers who use 2G will have a very good mobile experience for basic services such as voice calls, SMS and mobile Internet. 2G has been around for longer and the handsets supporting 2G, such as basic feature phones, are more widespread, affordable and accessible to the mass market. A 2G user can enjoy most Internet services, including web browsing, Facebook, emails etc. 3G is a newer technology that supports faster mobile Internet speed and is better for downloading and watching larger volumes of videos.
12. How do I check my mobile Internet balance?
If you are using one of our mobile Internet packs, you can check the balance by dialing *124*1#. If you are not using a mobile Internet pack, but pay as you use then you can check your main account balance by dialing *124#. Telenor will also send notifications to let you know how much you are using.
13. My balance is reducing without making calls or using mobile Internet. Why?
If you are using a smartphone with apps installed, some of the apps might be using the Internet connection to update weather information, Facebook news, automatic email download etc. This traffic will be charges based on your Internet price plan. If you want to avoid any Internet sessions running in the background, you can adjust the setting for each App manually, or disable mobile Internet on your smartphone, which can be done from Settings menu. You can also disable mobile Internet by sending an SMS free of charge to 500 with ‘internet off’. If you wish to re-enable mobile Internet, send an SMS to 500 with ‘internet on’. You might have to restart your handset for the changes to take effect.
14. Is it possible to have unlimited mobile Internet?
Telenor plans to cater for all type of mobile Internet needs and will have offers for high-end mobile Internet users. At launch, we will not have any unlimited mobile Internet packs.
15. Can I use my Telenor SIM for mobile Internet when I go abroad?
Yes, you can use mobile Internet (roaming) in most countries in the world. There are specific roaming rates for mobile Internet. Please click here to get the rates.
16. I cannot activate mobile Internet. How can I solve this?
All Telenor SIM cards are pre-activated for mobile Internet so you do not have to do anything except ensure you have sufficient balance in your account. If the handset is not set up to use mobile Internet, send an SMS with ‘all’ to 8080 and you will receive the mobile Internet settings. If your handset cannot receive automatic Internet settings, please set the APN manually to ‘internet’. You can set the APN under Settings, then go to the menu called "mobile network" or "mobile data" or "cellular data network". If this does not work, Please dial 979 to contact our Call Center from a telenor number or dial 09790097900 from a non-Telenor number.
17. I would like to speak to Customer Care.
Please dial 979 from your handset or 09790097900 from any non-Telenor number to speak to an agent. You can also email care@telenor.com.mm if you are connected to the Internet or get help by reaching out to the nearest Telenor point-of-sale. If you are not yet a Telenor customer or calling from abroad, you can contact our Customer Care dialing +95(0)9790097900.

SMS

1. How much does it cost to send SMS to Telenor mobiles (on net)?
It costs 15.75 Ks to send an SMS to any Myanmar mobile number.
2. How much does it cost to send SMS to other networks (off net)?
It costs 15.75 Ks. There is no difference in price to send SMS to a Telenor mobile or any other network.
3. How long is my balance valid?
Your total accumulated balance is valid for 365 days after your last top up.
4. Can I send SMS abroad?
Yes you can SMS abroad from Myanmar.
5. How much does it cost to send SMS abroad?
It costs 32 Ks to send an SMS to any international destination.
6. Can I receive international SMS?
Yes, you can receive SMS from abroad with your Telenor SIM. Receiving SMS from abroad is FREE even you are roaming abroad.
7. How long is my balance valid?
Your total accumulated balance is valid for 365 days after your last top up.

Products & services

1. What services will you make available for Telenor Customers?
There will be selection of add-on services available for Telenor customers at launch in addition to the basic talk, SMS and mobile Internet services. This includes for example voicemail services, missed call alert, music from My Tune, call forwarding, balance transfer, FREE access to Wikipedia, news updates, horoscopes, lottery results, football updates etc.
2. Do you have Missed Call Alert?
Yes. Our missed call alert service (MCA) will notify you of missed calls if your phone was busy, switched off or out of network range.
3. What are the charges of Missed Call Alerts?
The subscription for Missed Call Alerts is FREE.
4. Do you have content downloads such as wallpapers etc?
Yes, Telenor will provide a range of content downloads, such as wallpapers and games, through our mobile portal (hyperlink to mobile portal).
5. What is My Tune?
My Tune is a subscription-based music service. My Tune lets the person who calls you listen to a song of your choice before the call is connected. My Tune has a weekly subscription as well as a fee per song download.
6. How can I subscribe to My Tune?
Please SMS “MT ON” to 333 to subscribe to My Tune.
7. What are the charges of My Tune?
The subscription fee for My Tune is 315 Ks which will be charged per week. The Telenor tune is free and set as default tune. Songs can be purchased at 315 Ks per song and are valid for 365 days.
8. What SMS based services does Telenor provide?
  • Agricultural Tips SMS
  • Asean News SMS
  • Commodity Prices SMS
  • Dhamma Tips SMS
  • Education (English Tips) SMS
  • Entertainment News SMS
  • Government News SMS
  • Health Tips SMS
  • Horoscope SMS
  • Lottery SMS
  • News SMS
  • Sport News SMS
  • Tourist Tips SMS
  • Weather Forecast SMS
You can find details of how to subscribe to them by clicking here.
9. How can I subscribe to the SMS-based services?
Click here to get the list of keywords and short numbers you can use to subscribe to our different SMS-based services.
10. Can I transfer my balance to another person?
Yes, Telenor customers will be able to transfer the main account balance to other Telenor customers. There will be a limitation for how much balance can be transferred and the sender will pay a fee of 5% of transfer amount + (5% of service fee). The minimum amount that can be transferred is 500 Ks. The receiver will not be charged for receiving the balance.
11. Can I download Apps from abroad?
Yes, you can download Apps from Google Play store or other app stores using your mobile Internet. You can also go to specific App websites and download the application directly. You will be charged according to your Internet plan.
12. Will I get activation SMS from international Apps like Viber and WhatsApp?
Yes, you will be able to receive confirmation SMS to your Telenor SIM for activation of popular international Apps like Viber, WhatsApp etc.

International Services

1. Do I need to pay for incoming international calls?
No, if you are in Myanmar and receive a call from abroad there is no charge. If you are abroad and receive a call there will be a charge. You can find more details about international call rates here.
2. How can I make calls to landline phone numbers in other countries?
You need to dial [00] OR [+] [country code] [local area code without zero] [local number].
3. How can I make calls to mobile phone numbers in other countries?
You need to dial [00] OR [+] [country code] [mobile number without zero].
4. No one answered my call but I reached a voicemail account or answering machine. Do I need to pay for the call?
Yes, you will need to pay for the time you were connected to the voicemail service or answering machine.
5. How do I call a Telenor Myanmar mobile from abroad?
You need to dial “00” OR [+] [95] [979 XXXXXXX]
6. Do I need to pay for incoming international SMS?
No, you don't need to, even when you are roaming abroad.
7. How to do I send SMS to mobile phones in other countries?
You need to type “00” OR [+] [country code] before the mobile number in the other country.
8. How many characters are there in one SMS?
Commonly a single SMS is up to 160 characters. This can vary with some handsets.
9. Can I use my Telenor SIM for mobile Internet when I go abroad?
Yes you can use mobile Internet (roaming) in most countries in the world. There are specific roaming rates for mobile Internet. Please Click here to get the rates.
10. Do I need to pay for all incoming calls while roaming?
You have to pay for both outgoing and incoming calls. Click here to get the detailed pricing.
11. My phone has been lost or stolen abroad. What can I do?
Please call our Customer Care Team by dialling +959790097900 in order to activate call barring on your SIM. This is to protect your SIM balance and prevent misuse. You may be liable for all charges until you have reported it lost or stolen to Telenor.
12. I am planning to visit Myanmar from abroad. Can I use my mobile with your Telenor Network?
Yes, if you are a customer with an international operator who has a roaming agreement with Telenor Myanmar. Please contact your home operator for more details before travelling.
13. I am travelling around Myanmar, How is Telenor’s coverage?
We have 100% 3G Network with 3,380 Tower Sites around Myanmar except some areas within Chin Division and Ra Khine Division.
14. How long is my balance valid?
Your total accumulated balance is valid for 365 days after your last top up.
 

HR

1. How can I apply for job with Telenor Myanmar?
Our vacancies and application forms are published on our Careers page. You can also send your CV and a cover letter to hr.myanmar@telenor.com.
2. I have applied for a job but have not had a reply?
All applicants will receive a confirmation that the application has been received. The confirmation explains that due to a high level of interest, only shortlisted candidates will be contacted to move to the next step. If you are a shortlisted candidate for a position you will receive status updates and receive an invitation to a personal interview and test. If you are not a successful candidate, your application will be kept on our database in case your qualifications match another position in the future.
3. I am interested in working for the tower companies building Telenor Myanmar's networks. How can I apply?
Our Tower companies, Apollo and IGT, are sub-contractors and you should contact them for vacancies.

Partner / Distributors

1. I would like to become a distributor for Telenor Myanmar. What do I do?
Prospective distribution and retail partners can apply by downloading the application form and return the completed form to partner.myanmar@telenor.com.mm The information provided will enable us to contact you should your profile and interest match our current requirements.

Application for Distributor (English version)
Application for Distributor (Myanmar version)

Application for Enterprise Direct Sales Agency (English version)
Application for Enterprise Direct Sales Agency (Myanmar version)
2. When will I receive Telenor SIM cards to sell?
Once we have set up a distribution or sales agreement, we will confirm the date for receiving the SIM cards ahead of commercial launch.

Postpaid

1.How can I subscribe Star Postpaid Plan?

Only Telenor Star Prepaid User can convert to Star Postpaid Plan.

2. How can I know my monthly bill?

You can check your Monthly Bill amount from every Day 3 of the month as below:

  • Via Telenor Myanmar Self Care App
  • Via SMS sent by Telenor Myanmar
  • Via Email sent by Telenor Myanmar
3. How can I check my monthly plan benefits, package & main balance?

You can check as below:

  •  My Telenor Self Care App
  • *124#  - available balance / credit
  • *124*1#  - Plan Benefits / Package Balance
4. What if I used up my monthly benefits before month ends, how can I continue the service?

You can use Pay Go rates or buy packs in My Telenor App and *999# USSD Menu with your monthly extra credit limit.

Pay Go Rates

  • Telenor to Telenor – 1 min 10 Ks/ 1 SMS 10 Ks
  • Telenor to Other Local Operators – 1 min 20 Ks/ 1 SMS 10 Ks
  • Internet – 1 Megabyte 5 Ks
5. How can I settle my monthly bill?

You can settle your monthly bill with one of the following payment methods:

  • Top Up / Recharge Card
  • Telenor Show Rooms
  • Nearest Telenor Point of Sales
  • KBZ Mobile Banking / KBZ iBanking
  • MyTelenor App (MPU Card Payment)
6. What will happen if I make Top Up / Recharge while I am having Outstanding Amount?

Top Up / Recharge Amount will go and offset against Outstanding Amount.

7. How long it will take to unbar after I settled the bill after Day 21?

It will only take maximum 15 mins to unbar the services after you settled your bill after Day 21.

8. When does the promotion start and end?

From 8th September, 2019 until further notice

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