• My Telenor

Head of Onboarding and Business Support

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Telenor Myanmar is now recruiting top talents to develop and lead new teams.

Head of Onboarding and Business Support


To manage onboarding and CAF registrations, and billing collection processes, in order to ensure that all documentation activities are performed efficiently and effectively to support the business


  • Manage Telenor Myanmar registration and document management policies and consult with policy owners as required to enable changes to support continuous improvement of customer experience and operational efficiencies
  • Manage the process of prepaid and postpaid customer onboarding registration (CAF), as well as registration for channel members, modern trade partners, and corporate customers, in order to ensure recording of accurate customer information according to the agreed SLA and Telenor Myanmar’s policies
  • Manage vendor activities in performing end-to-end document life-cycle, effective and cost-efficient document management operations, and document warehouse, in order to ensure completion of activities, as well as performance evaluation of vendors
  • Manage the development customer bill collection plan, and manage vendor in performing billing printing and collection activities, in order to ensure that all debts are collected on a timely basis
  • Manage the execution service quality assurance of contact centre, to ensure the quality of services provided meet the agreed SLA and target customer experience, and to identify improvement opportunities resulted from monitoring process
  • Support the leadership of the team by developing and implementing team direction and strategy, managing operations, selling and leading delivery of client engagements
  • Leading and overseeing delivery of multiple cross-functional, operational excellence, leading teams drawn from across wider firm to deliver the full value chain of a project from strategy through to implementation and improvement.
  • Perform highly complex activities to track, monitor, evaluate and periodically review the overall processes in service excellence, as well as the overall processes of coordination with relevant functions, in order to identify improvement opportunities, to ensure optimization and effectiveness of business operations
  • Perform in-depth analysis on benchmarking organizations in order to adopt market best practices into organization
  • Managing professional concepts and company policies and procedures to solve patterned problems
  • Provide guidance and direction to junior members, decide on the methodologies and techniques to be used, identify risks and determine how to approach and complete tasks, in order to support junior members and successfully achieve targets
  • Review, if needed, assignment completed by subordinate members to ensure integrity and accuracy of work conducted
  • Assist senior members in advising or educating management and set objectives and direction, in regards to own area of expertise, in order to support management in decision making processes
  • Be accountable for other certain works as assigned from immediate superior level


Head of Customer Care


  • Bachelor or Higher in Marketing, Business Administration or related
  • 7 years of experience in marketing or customer service with Minimum 5 years' experience in managing with outsourced venders, work experience in Telecom industry would be an advantage
  • Experience in managing a team, has strong leadership skills
  • Be able to monitor end-to-end contact center operations and self-service channels
  • Good customer service and problem-solving, positive attitude and service minded
  • Good communication skills and leadership/people management skill
  • Able to communicate in English and computer literate


Permanent, Full-time


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